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Frequently Asked Questions Find answers to common queries

FAQs

Simply select your boarding location, destination and bus type (Normal / Super Luxury) you intend to travel. Afterward, check availability, select a preferred bus and mark your preferred seat.
Yes. The seat diagram in the Web/App is the actual seating arrangement in the bus, and you will be allocated the seat you selected.
No. Only busses registered under National Transport Commission are available for booking. These are the normal registered private busses that operate between provinces. Pre-booking for short distances is still not available.
A eTicket will be sent via SMS and on email. You can show either one and board the bus. You could also take a print out of the emailed ticket and present it to the bus conductor.
Yes you can. Simply forward the eTicket or take a print out and hand it over. However, it is your responsibility to ensure that the ticket will not be duplicated. In case two passengers claim the same ticket, we will allocate the seat to the person whose NIC/DL/Passport number is in the ticket.
You can board the bus from the boarding and dropping locations listed under each bus. Check the boarding / dropping locations given in the 2nd page of the web/app under each bus.
When the bus begins its journey you will receive a link that you can use to track the bus via our app. You can send the link to anyone picking you up as well. However, this facility is only available for buses that have tracking devices installed.
Although we strive to give accurate timings as much as possible, we advise you to be at the boarding location 30 minutes before arrival time.
Unfortunately, no. Reservations close one hour prior to departure, hence seats should be booked before that.
You can, but you will be charged for the full journey of the bus in most cases. However, for certain destinations, full journey fare is not charged. Proceed with the booking and before the payment is made you will be shown the amount that will be charged.
Different buses have different routes, and hence pricing and duration of the journey changes depending on the route taken. Also, most buses charge the full journey fare although your destination might be different. For example, if you want to travel to Kandy from Colombo, a Colombo-Matale bus will show the fare charged up to Matale although you get off in Kandy.
In the 2nd page where different bus options are given, please use the filter to sort the bus options from the cheapest ticket price to the highest. This way, you can select the cheapest ticket available.
In the 2nd page where different bus options are given, please use the filter to sort the bus options from the shortest duration to the highest. This way you can select the shortest duration available.
Yes. It will also give you an opportunity to know whether the bus you booked stops at your destination.
You can cancel your booking twelve hours before the "booking closing time" of the bus. Individual seats can be cancelled even if you have booked a number of seats. You can use our web, mobile app or call our hotline 1316 to cancel bookings. However, for each cancelation you will be charged the convenience fee, transaction fee and 15% of the bus fare as a total cancelation fee. The balance will be credited to your account within 5 working days.
You can change the travel date by calling our hotline 1316, twelve hours before the booking closing time of the bus.
In case of a breakdown and the reserved bus does not show up at the starting point, a replacement bus will be provided, and you will be notified via SMS the details of the new bus. In exceptional cases if a replacement bus is not found, we will be refunding your full bus fare.
A Convenience fee is the fee charged from you over the normal bus fare for using an online booking website/mobile app. The service we provide include convenience of booking, the ability to select a seat of your choice, ticket cancellation, tracking the bus and boarding from the closest bus halt.
Yes. At the time of entering credit card details you will be redirected to the Genie payment gateway operated by Dialog PLC. Dialog PLC is Sri Lanka's largest mobile network and one of the largest and trusted corporates in the country.
Yes you can. Simply dial 1316 and reserve your ticket. Our hotline is operated 24 X 7 in Sinhalese, Tamil and English. You can also reserve a ticket via an island wide network of Dialog PLC and Sri Lanka Telecom Mobitel's payment networks, including communication centers and other leading retailers.
Yes you can reserve buses for trips and other outings. We have 3 basic models: The normal Ashok Leyland non AC bus, the Kinglong luxury AC buses and the double decker buses. Please click the button at the bottom of the site and state your journey details and preferred bus and we will send you a quotation.